At times we get competitive around here. I suppose it is the nature of a group of high performers that they are always cooking up some kind of bet or competition. In this case, Theron our CMO and Dennis our director of Customer service entered a bet. Each would wear the jersey of the...
Q: The cork flooring you offer ranges from $2.79/SF to $7.69/SF. What influences the price? I purchased a bunch of cork samples based on color so they are in all different price ranges. All are soft, which I understand is the nature of cork. So is there something else in the higher price range...
Q: I have been having trouble identifying a commercial carpet that needs to be reordered. It’s possible that it has been discontinued but I would still like to know what it is so I can find out if there’s any stock left. The pattern is a slight checkerboard in the background and bubbles in...
Another safe landing in Seattle. I think I am already past 20,000 miles for this year in frequent flyer miles, but you never take a safe landing for granted. I am also amazed each time the plane lifts off the ground that something so big can fly. It is a great feeling to come...
Q: I have an old floor, about 80 years old. It is an oak veneer top nailed floor that is very thin. I have noticed lately that some of the nails are popping up. What is the best way to drive the nail back down and keep it down? Does the nail need replacing?...
While I was in Florida I flew from the Orlando show down to our Fort Lauderdale showroom (technically in Oakland Park by the Lowes) and did a quick video interview for an upcoming show on HGTV. Yes, the interview was about flooring. What else? A quick couple photos:
Q: I am in a house that is 8 years old. Originally the hardwood in the rest of the house was put down, sanded and stained. The family room had carpet laid but now we would like to put hardwood but need something to transition between the family room and the rest of the...
From: Ray To: Feedback Subject: at-a-girl My company has worked with you on a couple of occasions and I am very pleased with how my account is treated. Cathy is very knowledgeable and has a great personality and is fun to work with. I think she deserves an extra bonus for a job well...
Q: We had a laminate floor installed in April. I was concerned from the beginning that noise would be an issue but was promised that it would be okay. After the floor was installed, it has a squeaking and popping sound when walking on it in various areas. The installer, who came highly recommended...
Last week I flew to Florida to spend a couple days at the International Builder Show (IBS) which was a great time to visit some of our past customers as well as future prospects. Overall the show attendance was down noticeably, however, I would say that we had the good fortune to connect with...
