Floor Du Jour! » customer feedback

Buying flooring makes people nervous…iFLOOR Brooklyn makes people happy!

admin — Mon, 22 Sep 2008 05:05:28 +0000

It is very normal for people to feel apprehensive about a big purchase. Buying flooring for example is marked by 4 distinct stages.

So when you find a company online or even in your own neighborhood you still have natural nervousness. But I can tell you we understand that process and we feel your pain (to use a Clintonism). But seriously our aim is to help you through the otherwise frustrating process.

One of our customers in New York had those feelings, but at the end of the day TEAM BROOKLYN shined and carried the day. Kudos to Tim and the gang for living up to the promise to serve:

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FROM OUR CUSTOMER:

I took a chance with iFloor and spoke with Mr. Timothy Anderson and it paid off. I was able to order my flooring with no inconvenience; delivery was completed expeditiously; and installation of the wood product was very professional. In short, I highly recommend iFloor for any flooring project.

Velly P, NYC

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Take a chance on iFLOOR – we have served nearly 1 million customers since we began in business. Most flooring companies won’t ever see 10,000 customers in 40 years let alone our massive numbers. We get it. We ain’t perfect, but we aspire to be!

KUDOs Corner – Floor Buying

admin — Wed, 30 Jan 2008 03:10:16 +0000

Steve,

My friend and I shopped for flooring in Utica last Saturday. I had come across the website earlier in the week and we decided to drive over and take advantage of the one day sale.
Matt and Amir made the one and a half hour shopping trip enjoyable. They approached us when we entered and then let us look with out pressure. When we
found a few selections they helped us narrow down our choices by asking us about our needs. They were very friendly.
I have already told a few people about the website and the store myself and will continue to do so.

Thank you,

Rachael

Rachael,

Thanks so much for business. We appreciate it.

And an extra thanks for calling the attention to the very capable team in UTICA. Matt and Amir certainly put their name on every customer they serve and your experience is clearly no exception.

I am proud that iFLOOR was able to meet your needs and thank you especially for spreading the word. Tell everyone about iFLOOR! Let’s reward those service professionals that remember the customer is our best asset!

Thanks again,

Steve

Some Feedback and a Question

admin — Wed, 14 Mar 2007 15:44:43 +0000

> Steve,
>
> I love the fact that you are passionate about your job – you are
> inspirational!
>
> First – Feedback on flooring: I had Pergo and Wilsonart in my last
> home and preferred Pergo – the Wilsonart seemed to move too much.
> Depending upon the weather it would gap or buckle. Interestingly
> enough, I lived in Arizona, where the humidity doesn’t deviate that much.
>
> Next – a question: I now have a new home in South Carolina and am
> researching laminate for the study, dining room, and bedrooms. I have
> read good things about Balterio from Belgium and wonder what you
> know/think about it. There are probably more brands out there than you
> can evaluate, but if you have anything to share on Balterio I would
> love to hear it.
>
> Thanks!
>
> Wendy
> Chapin, SC

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Hi Wendy,

First thanks for the feedback on the flooring. It is very surprising the in AZ you had problems with the wilsonart’s movement, but that is why we always ask for actual customer feedback!

In terms of your second question the Balterio line did not do well in lab testing. Check out the article: http://www.ifloor.com/articles/lam/lamwars2.html

Balterio failed the moisture test a couple times. That is a bad thing! I would steer clear.